Tag Archives: Customer Service

Cobblestone Flight Review: CPH-ORY and back on low-cost carrier Norwegian

To start with the conclusion: Norwegian shouldn’t be proud of this one… Outgoing trip: an hour of delay and a scarcity of information from Norwegian. Thank Bob for my TripIt that kept me informed – CPH Airport came second in … Continue reading

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Monday Motorway Music™, July 18 – On Roads Far, Far Away

You’re absolutely right, the above is not a road. It’s a waterway 😉 More precisely Øresund (the sound between Denmark and Sweden) with the Island of Hven in the middle-ish, the mainland of Sweden under the wing, Denmark curving out to the … Continue reading

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Monday Airport Music™ July 11 – Treating Customers Alright

This was thought as a resume post for the Copenhagen Jazz Festival. But the little “gem” above sort of changed that. Dear easyJet – apart from the odd capitalisation of your name, stating that boarding gate opening and closing times … Continue reading

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Cobblestone Flight Review CPH-EWR-(maybe)-DTW on Scandinavian & United

Let me be frank: I will digress! In literature terms, I am going to attempt to make this a frame story – while most certainly giving a review of today’s SK909 from Copenhagen to Newark with – if the travel … Continue reading

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Some airlines know how to take care of their passengers :)

The above mail (edited a bit to take out personal and specific flight related info) ticked in recently for a soon-to-happen flight I was going on. Looking through it, it contains everything you need to get ready in one handy … Continue reading

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Dear Flying Blue Customer (Dis)Service

How can it be that I am promised by Flying Blue service center personnel (in the US) that my JFK-CPH ticket is upgradeable and that upgrade seats are available and that when I get to the airport, the check-in and/or … Continue reading

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